Scope: Currently automating 6 out of target 13 flows
Robotic Process Automation
1st Flow: Exceptional Performance
Previous performance with an established vendor:
400 transactions processed in 90 minutes
Current performance using Continuous Software:
The same amount of transactions in 20 minutes
Solution to the challenge:
Decreasing the waiting time for the UI by avoiding arbitrary time waste. Running several robots on a single server.
2nd Flow: Top Success Rate
The process of opening the new retirement plans for enterprises.
The established vendor’s matching algorithm had a success rate of 65% at best. That resulted in more than expected manual work matching the employee records to the information registered in the system
Our AI-learning algorithm achieved 99% success of data matching, decreasing all required manual work to an absolute minimum.
3rd Flow: Processing SMS messaging
The existing solution, although from an established leading vendor, could not process more than incoming 2,000 text messages per day and act on them. Specifically, after reaching the threshold of 2,000 text messages received, the solution started to behave unpredictably.
By providing Continuous Software’s RPA solution, there is 3,000+ messages processed per day, with a bandwidth of scaling to 10,000 without any substantial investment.
Our solution addresses the key weaknesses of RPA user experience: